Last updated: 15 October 2026
1. Services and availability
Blue Broadband provides fibre and wireless internet services where technically available. Availability, speed, installation requirements and plan features depend on your address, network conditions and the plan confirmed to you.
2. Orders and account information
You must provide accurate contact, billing and service-address information and notify us of material changes. Orders are subject to coverage, technical availability and confirmation of the applicable plan, price and terms.
3. Plans and service performance
Prices, advertised speeds, installation charges and equipment charges are as stated on the applicable plan, invoice or order confirmation. Actual performance can vary due to network load, Wi-Fi, equipment, building conditions, interference, power interruptions, upstream providers and other factors. We will not intentionally misrepresent the service supplied.
4. Billing and payment
Billing may be monthly or prepaid, depending on the plan. Invoices state the amount and due date. Available methods include bank transfer and card payment through Stripe. To request current bank-transfer details, contact us on WhatsApp at +1 (868) 462-5817. Do not send banking passwords or full payment-card details by email or WhatsApp. A transfer is treated as received once reasonably verified; a receipt or reference may be requested to identify the payment.
Stripe and other payment providers may process information under their own terms and privacy notices. Any fee charged by Blue Broadband will be disclosed where required by law.
5. Late payment and suspension
If an amount remains unpaid after its due date, we may contact you and may restrict or suspend service in accordance with your service agreement and applicable law. Where reasonably practicable, we will give notice and an opportunity to resolve the issue, except where urgent action is justified for security, network integrity or legal compliance. Restoration may depend on payment verification and technical conditions. Any reconnection charge must be disclosed and lawful.
6. Acceptable use and security
You must use the service lawfully and must not interfere with the network, attempt unauthorised access, distribute malware, abuse other users or create material security or operational risks. You are responsible for reasonable security of your devices and Wi-Fi. We may take proportionate steps to investigate credible abuse or protect network operations, subject to applicable law.
7. Equipment and access
Take reasonable care of equipment supplied on loan or installed at your premises and allow agreed access for installation, maintenance or repair. Ownership, return obligations and charges for damaged or unreturned equipment depend on your agreement and applicable law.
8. Cancellation and termination
Request cancellation by emailing bluebroadband@outlook.com or contacting us on WhatsApp at +1 (868) 462-5817. We will explain any applicable notice period or final charges. Blue Broadband may suspend or terminate service for material breach, persistent non-payment, safety/security risks, network unavailability or legal requirements, with reasonable notice where appropriate. Mandatory cancellation and termination rights are not excluded.
9. Refunds and billing disputes
Refund requests are reviewed individually against the agreement, payment records, service provided and applicable law. Contact us promptly with the account reference, amount, date and reason. We will investigate verified duplicate or erroneous payments. This policy does not limit mandatory consumer rights, remedies for services not supplied as agreed or rights that cannot lawfully be excluded. Prepaid service, installation and equipment charges are assessed under the applicable agreement and law; no blanket term overrides legal requirements.
10. Outages and maintenance
Service may be interrupted by maintenance, power failure, weather, infrastructure damage, upstream provider issues, emergency action or other events outside our reasonable control. We will make reasonable efforts to restore service and communicate planned work where practicable. Applicable service credits or remedies are governed by your agreement and mandatory law.
11. Complaints and escalation
Contact us first at bluebroadband@outlook.com or WhatsApp +1 (868) 462-5817. Include your account reference and a description of the issue, but do not send passwords. We will review your complaint and respond within a reasonable period. If unresolved, you may seek assistance from the relevant consumer or telecommunications authority, including TATT where applicable.
12. Privacy and cookies
Our handling of personal information is described in the Privacy Policy. You can manage optional cookie preferences through the Cookie settings link. Necessary storage may be used for core functions and to remember your choice. Optional analytics or advertising technologies should remain off unless you opt in.
13. Changes
We may update plans or these terms where reasonably necessary, subject to applicable law and any agreement with you. Material changes will be made available on the website or communicated where required. Changes do not retrospectively remove accrued rights or rights that cannot be excluded by law.
14. Liability and governing law
Nothing in these terms excludes or limits liability where prohibited by law, including applicable statutory consumer rights. These terms are intended to be governed by the laws of Trinidad and Tobago, subject to mandatory rules and jurisdictional rights. Either party may use lawful complaint, regulatory or court processes.
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