Last updated: 15 October 2026
1. Who we are
Blue Broadband provides fibre and wireless internet services in Trinidad and Tobago. For privacy questions, contact bluebroadband@outlook.com or WhatsApp +1 (868) 462-5817. Do not send passwords, full card details or unnecessary sensitive information.
2. Information we may collect
3. Why we use information
We use information as reasonably needed to respond to enquiries, assess availability, establish and manage accounts, provide internet service, issue invoices, verify payments, provide support, investigate complaints, protect network and website security, prevent fraud and meet legal or accounting obligations. Optional tracking technologies should only be activated after consent where consent is required.
4. Billing and payment services
Customer account and billing information is managed through our UCRM account system, which is linked from this website and may be hosted by a third party. Card payments are offered through Stripe when selected. Stripe processes payment information under its own terms and privacy notice; Blue Broadband should not receive or store full card numbers through this website. Bank transfers are verified using information reasonably needed to identify the payment. Contact us on WhatsApp for current bank-transfer instructions.
5. Email, WhatsApp and external links
When you email us, your email provider processes the message. When you choose to open WhatsApp, Stripe, Google Maps or the UCRM portal, your browser connects to that provider, which may collect information under its own privacy practices. The map is a click-to-open link rather than an embedded map. Links to external services are not covered by this policy once you leave our website.
6. Cookies and browser storage
The first-party cookie-consent interface stores your choice in local browser storage. Necessary storage supports core functions and remembering your choice. This release does not intentionally configure analytics or advertising trackers. If optional technologies are introduced later, they must be reviewed and remain disabled until consent is obtained where required. You can reopen preferences through Cookie settings or clear browser storage in your browser settings.
7. Who may receive information
Information may be processed by providers needed to operate the service, including website hosting and email providers, UCRM/account systems, Stripe when you choose card payment, and WhatsApp/Meta when you contact us there. We may also disclose information when required by law or reasonably needed to protect rights, network security or investigate suspected fraud. We do not sell personal information as a business practice. We cannot claim that all information stays on our own servers because external providers may process information under their own terms.
8. Retention and security
We aim to retain personal information only as long as reasonably needed for service delivery, account administration, dispute resolution, security and legal or accounting obligations. Retention periods may differ by record type and applicable law. We use reasonable technical and organisational measures, but no website, email or messaging system can be guaranteed completely secure. Hosting, UCRM, email and payment-account access controls should be reviewed periodically.
9. Your choices and requests
You may contact us to ask about personal information we hold, request correction of inaccurate information or raise a privacy concern. We will review requests under applicable law. Some records may need to be retained to provide service, resolve disputes or meet legal obligations. You can reject optional cookies and change preferences through Cookie settings.
10. Children, international processing and third-party sites
Our account relationships are intended to be managed by adults. Some providers may process information outside Trinidad and Tobago. Their processing is governed by their own terms and privacy notices and any applicable safeguards. Review provider privacy information before using external payment, account, mapping or messaging services.
11. Changes to this policy
We may update this policy when our practices, services or legal obligations change. The revised version will be published on this page with an updated date. Where appropriate or legally required, we will notify affected customers.
12. Contact